Emergency Services

What Emergency Services Are Available on SMBI?

All of SMBI is well serviced by emergency services. This includes Ambulance, Rural Fire Service, Police, SES, Coast Guard and Volunteer Marine Rescue.

Not all that long ago there were no permanent Emergency Services on any of the Islands. Over time that has increased to the point where it is today, and these services continue to increase to meet the needs of the community.


Karragarra Island

Police – Whilst there are no Police permanently stationed on Karragarra Island, should there be the need for a Police presence, Officers from Redland Bay are able to attend, along with additional vehicle support thanks to the use of a Police Barge.

Fire – Karragarra Island has a Rural Fire Brigade capacity located centrally on The Esplanade that is capable of responding to bushfires and other fires.

Ambulance – There is an Ambulance permanently stationed on Karragarra. Although there is no permanent Paramedic, there are First Responders and a Paramedic from Macleay, Russell, Kitty Kat or Redland Bay will attend when required. The helipad is located opposite the Rural Fire Brigade.


Lamb Island

PoliceWhilst there are no Police permanently stationed on Lamb Island, should there be the need for a Police presence, Officers from Redland Bay are able to attend, along with additional vehicle support thanks to the use of a Police Barge.

Fire – There is a Rural Fire Brigade located at the Lamb Island Rural Fire Station near the jetty and barge ramp that is capable of responding to bushfires and other fires.

AmbulanceThere is an Ambulance permanently stationed on Lamb. Although there is no permanent Paramedic, there are First Responders and a Paramedic from Macleay, Russell, Kitty Kat or Redland Bay will attend when required. The helipad is located on the cricket oval next to the Pioneer Hall.


Macleay Island

Police – Four Police Officers are permanently stationed at Macleay Island to service Macleay and the surrounding Islands. There is a Police Station located centrally in Pelican Street, near the Macleay Island State School. Should additional Police Officers be needed, they can arrive alongside any additional vehicles needed via the Police Barge.

Fire – Located centrally on High Central Road is the Rural Fire Brigade which is capable of responding to bushfires and other fires as well as motor vehicle accidents and assisting the Ambulance.

Ambulance – There are two Ambulances permanently stationed on Macleay Island and three permanent Paramedics. The Ambulance Station is co-located with the Rural Fire Brigade and the primary helipad.


Russell Island

Police – Four Police Officers are permanently stationed at Russell Island. There is a Police Station located near the jetty and barge ramp in High Street, near the Russell Island State School. Should additional Police Officers be needed, they can arrive alongside any additional vehicles needed via the Police Barge.

Fire – Located in Jackson Road is the Russell Island Rural Fire Brigade which is capable of responding to bushfires and other fires as well as motor vehicle accidents.

AmbulanceThere are two Ambulances permanently stationed on Russell Island and three permanent Paramedics. The Ambulance Station is located near the Police and School on High Street. The primary helipad is located on Jackson Oval, Jackson Road.


Police – Queensland Police Service

The Police Officers across SMBI provide a valuable community service, as in other areas, including ensuring road users are complying with relevant Laws, following up on reports of criminal activities, performing welfare checks on residents, assisting with disaster management response where applicable, and various other community activities. Should there need to be additional Officers on any of the Islands, there is a Police Barge that can bring additional vehicles across quickly from Redland Bay, along with additional Officers.


Fire – Rural Fire Service

Rural Fire Service volunteers provide a number of services right across SMBI including: fighting landscape fires; hazard prevention and mitigation advice (controlled burns etc.); issuing fire permits and Fire Warden activities; community education and engagement; and disaster management response and recovery operations.


Ambulance – Queensland Ambulance Service

Medi Kat – Our Water Ambulance, also known as Medi Kat, is used when patients require transport to or from the mainland. Medi Kat is normally staffed separately to the Russell Island Station, and is docked at Russell Island.

Rescue Helicopter – Should a patient require emergency transport that is best delivered through helicopter transport, each of the Islands has landing areas for a helicopter which will allow rapid transport to the destination hospital.

Macleay Island Local Ambulance Committee – The Macleay Island LAC delivers the CPR Awareness Program as well as the Snakes Alive Program (no, there are no live snakes) in the SMBI community, as well as providing First Aid services at various community functions. LACs are an important part of the Queensland Ambulance Service and they perform a variety of functions, including raising awareness of ambulance services through community engagement activities; and fundraising to enhance QAS services such as funding further education or research opportunities for operational staff.


SES – State Emergency Service

The State Emergency Service (SES) is a volunteer emergency and rescue service operating within the department of Queensland Fire and Emergency Services.  The SES service is dedicated to helping the community in times of disaster, responding to thousands of calls for help every year.


Coast Guard & Volunteer Marine Rescue

The QF7 Redland Bay Volunteer Coast Guard Flotilla (call sign VMR447 – Redland Bay Coast Guard) operates the Marine Assist service, an annual subscription is available. QF7 is proud to help guard Moreton Bay and its nearby coastal waters.

Volunteer Marine Rescue Victoria Point is a community not-for-profit organisation run by volunteers. Through subscription to their On-water Assistance program, they are able to help get you home when things go wrong. Safety of Life at Sea is their primary mission and you will regularly see their two rescue vessels on the water either doing just that or training to ensure they can deliver when needed.


Pets and Wildlife

We all agree that our pets are our family members, and when they need help we need to find that as quickly as possible. Bay Islands Veterinary Services (Macleay) and Redlands Vet Clinic (Russell) are available at various times to provide veterinary services. VETCARE2U also makes house call visits to SMBI – call to book. Click here for more information on Pets (and Ticks).

If you come across an injured native animal, please either take it immediately to one of our local vets for assessment, or head over to the SMBI Wildlife page to contact one of our local or regional volunteer carers who may be able to assist.

Contact Details

IN AN EMERGENCY PHONE 000

ServicePhone/URL
EMERGENCY
Police, Fire, Ambulance000
SES13 25 00
Energex (fallen power lines)13 19 62
Energex (outages)13 62 62
Redland Bay Coast Guard07 3206 7777
Volunteer Marine Rescue07 3207 8717
RADIO
ABC RadioABC 612 AM
Bay FMBay FM 100.3
POLICE
Police (Macleay)07 3409 4722
Police (Russell)07 3409 1244
Police (Redland Bay)07 3829 4111
Crime Stoppers1800 333 000
Policelink13 14 44
Hoon Hotline (13 HOON)13 46 66
FIRE WARDENS (Fire Permits)
Fire Warden (Karragarra)0417 197 762
Fire Warden (Lamb)0431 238 943
Fire Warden (Macleay)
Fire Warden (Russell)0400 212 607
MEDICAL
Health Hotline (13 HEALTH)13 43 25 84
Ambulance (non-emergency)13 12 33
Macleay Island Medical Centre07 3450 3704
Bay Island Medical – Macleay07 3409 5434
Bay Islands Medical – Russell07 3409 2530
Macleay Pharmacy Essentials07 3409 5187
Russell Island Pharmacy07 3409 1366
Redland Hospital07 3488 3111
Redlands Satellite Hospital07 3383 2888
Poisons Information13 11 26
HELPLINES (More available here...)
Lifeline13 11 14
Kid’s Helpline1800 551 800
DV Connect1800 811 811
Centre for Women07 3050 3060
Centre for Men07 3376 1120
Mensline1300 789 978
Alcohol & Drug Help1800 177 833
Mental Health (1300 MHCALL)1300 642 255
GOVERNMENT
Redland City Council07 3829 8999
RCC Councillor Mark Edwards07 3829 8604
State MP Kim Richards07 3446 0100
Federal MP Henry Pike07 3821 0155
Centrelink13 24 68
Legal Aid1300 651 188
Medicare13 20 11
My Aged Care1800 200 422
Aged Care Complaints1800 951 822
TRANSPORT
TransLink13 12 30
Transport & Main Roads13 23 80
Ferries – Sealink SEQ07 3409 1145
Barges – SeaLink SEQ07 3488 5300
Star Community Services07 3821 6699
TransitCare1300 153 636
ANIMALS
SMBI WildlifeSMBI Wildlife
Redlands Wildlife07 3833 4031
Macleay Island Vet07 3409 4962
Russell Island Vet07 3207 7325
VETCARE2U Mobile Vet1300 164 948